Refund and Returns Policy
Overview
RETURNS and REFUNDS, Problems with an Order. If you have received a damaged item, your package is missing an item, or you’ve received an incorrect item, please contact me within 14 days of receipt of your order. You may expect to receive either a replacement or a refund for the incorrect/damaged item.
PRODUCT RETURNS I accept returns provided the items are returned to me in the same condition that you received them. To begin your return, please contact me within 14 days of receipt of your order. You will be responsible for the return shipping. Shipping costs are non-refundable. Your product refund will be processed for the product price only, since I provide free shipping to customers in the U.S.A.
Customers outside of the Continental U.S.: you will be refunded the price of the product purchased only but shipping costs are non-refundable.
All returns must be completed within 30 days of your purchase. Unfortunately, if more than 30 days have passed, I cannot offer you an exchange or refund.
The following are non-returnable items: sale items and custom orders, including playing card holders made with fabric sent to me by the customer.
Once your return is received and inspected, I will send you an email notification along with the status of your refund. Once approved, your refund will be processed, and a credit will be automatically applied to your credit card or your original method of payment.
My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account if you haven’t already.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at thegripperpch@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at admin@gripperplayingcardholders.com and send your item to: Attn: Gripper Playing Card Holders, 1014 NE Knights Ct., Bremerton, WA 98311
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the initial price of your return. Please be aware that shipping costs are non-refundable.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Attn: Gripper Playing Card Holders, 1014 NE Knights Ct., Bremerton, WA 98311
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
If you have questions about refunds or returns, please visit my Contact Me page.